- 01Match generation/app
- 02Heat Pump Balance
- 03Record current preference
Check whether the feature applies
Google’s Heat Pump Balance help covers a heat pump with auxiliary heat but explicitly excludes dual-fuel systems: Heat Pump Balance is not available for those installations. Heat Pump Balance also requires Wi-Fi. It has comfort, savings, balanced and off preferences. Off uses a manually chosen AUX lockout; this page does not choose that value.
Choose the matching menu path
| Device or app | Documented path |
|---|---|
| Learning Thermostat 4th gen, Home app | Favorites or Devices → Climate → thermostat → Equipment → Heat pump. |
| Nest Thermostat, Home app | Climate → thermostat → Settings → Temperature Preferences. |
| Nest app | Settings → thermostat → Heat Pump Balance. |
| Thermostat with the documented ring interface | Quick View → Settings → Nest Sense → Heat Pump Balance. |
The 4th-generation guide names Aux upstage timer, Droop and Minimum delay under advanced configuration. Do not apply those controls to a generation that does not offer them. The live help article is the reference if app labels change.
Record before you change
First identify the actual mode, full alert and current preference. Then note whether the home maintains temperature and whether the message is occasional or persistent. Saving a record of the present setting makes a conversation with your installer more useful than an unsourced “best lockout” from a forum.
Do not turn off required backup simply because Aux is expensive, or assume every Aux call uses the full nameplate strip rating. If indoor temperature continues falling or a possible electrical hazard appears, use the help and safety guidance first.
What cost can and cannot show
The calculator estimates only the electric energy for the power and time you enter. A Nest message or runtime report is not, by itself, a measurement of which electric stages were energized. Ask for the installed strip rating and staging interpretation if unknown; do not infer a kW figure from the thermostat brand.
No default temperatures are taken from a separate configuration PDF that was unavailable in the earlier research. This page provides no wiring, fuel-conversion or installer-commissioning instructions. Return to the model guides if your device is different.